Frequently asked shopping questions
How much are shipping costs?
|UK & Eire||EU||US & Canada||Rest of World|
|1 Shirt||€ 6.00||€ 13.00||€ 14.00||€ 12.00|
|2 Shirts||€ 6.00||€ 13.00||€ 22.00||€ 13.50|
|3 Shirts||€ 10.00||€ 14.00||€ 22.00||€ 13.50|
|4 Shirts||€ 10.00||€ 14.00||€ 22.00||€ 13.50|
|5 Shirts||€ 17.00||€ 14.00||€ 22.00||€ 22.00|
|6 Shirts||€ 17.00||€ 18.00||€ 22.00||€ 22.00|
|7 Shirts||€ 17.00||€ 18.00||€ 29.00||€ 22.00|
|8 Shirts||€ 17.00||€ 22.00||€ 29.00||€ 22.00|
|9 Shirts||€ 17.00||€ 22.00||€ 29.00||€ 29.00|
|10 Shirt||€ 17.00||€ 22.00||€ 29.00||€ 29.00|
Can I change my shipping address after submitting my order?
Yes, as long as your order has not yet been shipped. Please contact us on 00353 74 9385882 or email us at: firstname.lastname@example.org. Include your booking reference.
Can I track my order?
Customers can track their order using the Tracking ID provided by with your shipment confirmation.
Do I get taxed outside of the EU?
For orders from outside the European Union Tax Region, 23% will be deducted from the prices displayed on this website at the checkout
How do I return something for an exchange or refund?
At Moville Clothing Company, we aim to bring you the highest quality shirts and expertise. We are so confident in the quality of our shirts, we offer a full month guarantee. If for any reason you are not 100% satisfied with your purchase simply return the item with a valid receipt for an exchange or refund, within 30 days of purchase*.
If you need any assistance simply email email@example.com
Please ensure you include a note detailing the request with the returned package.
UK returns should be sent to Returns/Exchanges Dept., Moville Clothing, 23 Grangemore Park, Derry-Londonderry, BT48 0RY (Use Royal Mail 1st Class Recorded Delivery)
Rest of the World returns please send returns to Returns/Exchanges Dept., Moville Clothing, Glencrow, Moville, Co. Donegal, Ireland.
If possible please make sure the items are securely packaged and that the address label covers over any previous address details on the box.
Returning an item via your local postal service is at your own cost. In all cases we strongly recommend you ask for a proof of postage in case the parcel goes missing on its way back to us.
If you’d like more information on how to return a product or need to speak to us please email us at firstname.lastname@example.org
Please note, we cannot pay exchange shipping costs where customers order the wrong size.
If you are concerned about sizes, please ensure you look at our size tables here prior to ordering.
*Sales items must be returned within 14 days of purchase
* Customised Items/Embroidered Items/Made to Measure items are non-refunandable
How long will my refund take to be processed?
We will notify you when we have received the returned items and we will endeavour to process refunds within 5 working days. This may take longer depending on your payment provider.
Can I return items bought with a Gift Card?
Yes. Your order will be refunded on the original payment Gift Card. If you paid using a combination of a gift card and credit/debit card, we will refund the gift card amount onto the original Gift Card and the remainder onto your original payment card.
Re-Stocking fees for Outsize Garments
Any shirts ordered that are bigger than a 18" neck and are returned for a refund will be subject to a re-stocking fee of 55%.
NOTE: Made to measure and customised garments are Non-Refundable
I would like to purchase a Made-to-Measure shirt. What measurements do I need to send?
Simply view our Guide on How Measure Yourself and send us your measurements directly.
If you need any further help please contact us on 00353 74 9385882 or email us at: email@example.com
I need help with sizing
Click here to view our sizing guide.
Please note, Customer who order Womens' Shirts need to make sure they choose from our Size Tables, as there will be a 25% Re-stocking Fee, as these are made to order. If you have any concerns about sizes, please contact us on 00353 74 9385882 or email us at: firstname.lastname@example.org
Do you have any tips on how to wash and care for my Moville Clothing shirt?
We recommend a machine wash of 40 Degrees Celcius or below for ANY of our 100% Cotton Shirts.
We recommend a machine wash of 50 Degrees Celcius or below for ANY of our Polycotton Mix Shirts.
What size is the White Collar Tab insert for Clergy Shirts
The actual length of the Clergy Tab is 23cm. The height of the tab is 3cm. NOTE: We can make collars suited for smaller inserts if requested and we can make the viewable space of the collar insert smaller or wider if requested. Feel free to email email@example.com